Frequently Asked Questions
What to Expect
Say goodbye to dirt and grime, and hello to a sparkling clean car.
Here are our top tips to help you and your car look good & feel good!
WASHES & AMENITIES
What makes Tagg-N-Go Car Wash different?
Tagg-N-Go is built around quality, care, and convenience. Our team personally preps every vehicle, our tunnels are designed to get you clean and on your way quickly, and our locations include free amenities to help you finish strong.
We want you to leave with a car that looks good and feels good, so you can feel ready for whatever your day brings.
Are the vacuums free?
Yes. Our vacuums are free with the purchase of any wash.
Membership holders can use the vacuums even when they are not washing their vehicle. For guests without a wash purchase or membership, vacuum access may vary by location. Please see an attendant for help.
What amenities are included with a wash?
All wash purchases include access to our available amenities. Amenities may vary by location, but they can include vacuums, towels, air nozzles, spray cleaner, air fresheners, dash wipes, and mat cleaners.
How often should I wash my car?
It depends on your driving habits, weather, road conditions, and how clean you like to keep your car. A good rule of thumb is at least twice a month.
If you drive often, park outside, travel on dusty roads, or deal with snow, salt, bugs, or rain, you may want to wash more often
Do you sell gift cards?
Yes. Gift cards are available in any amount and can be purchased in the Tagg-N-Go app or at any of our locations. Once purchased, they can be added to any account and redeemed at all Tagg-N-Go locations.
What are wash books?
Wash books are prepaid bundles of washes you can purchase ahead of time and use when you need them. They are a great option for a gift or if you do not wash often enough for a monthly pass. Wash books never expire and can be used at any of our locations. You can purchase wash books or learn more in the Tagg-N-Go app or by calling Guest Support at 435-628-2256.
What is Interior Express?
Interior Express is an add-on service where our team helps clean the inside of your vehicle. Our interior service takes about 15 minutes and covers all the essentials. Our team will clean your floor mats, windows, dashboard, console, and cup holders, then vacuum the interior and towel dry any remaining water from the exterior.
Interior Express availability may vary by location. Please check your nearest location for details.
MEMBERSHIPS & PASSES
What is an Unlimited Wash Pass?
An Unlimited Wash Pass lets you wash your vehicle as often as you would like with an active monthly or annual membership. Each pass is tied to one vehicle, but you can add multiple passes to the same account with the Family Plan.
Where can I use my pass?
Your pass works at all Tagg-N-Go locations. For a full list of current sites, visit our Locations page.
How do I manage my pass?
You can manage your pass online here or through the Tagg-N-Go app. To update payment information or get help with your account, contact Guest Support at 435-628-2256 or info@taggngo.com.
How do I cancel my pass?
To avoid being charged for your next renewal, cancellation requests must be submitted at least 3 business days before your billing date. You can manage your pass online or contact Guest Support for help.
When will I be billed?
Monthly Wash memberships are billed on the same calendar day as your original sign-up date. For example, if you signed up on the 15th, your pass will renew on the 15th of each month.
Annual wash passes are paid upfront and expire exactly one year from the purchase date.
Can I transfer my pass to another vehicle?
Yes. If the original vehicle was sold, totaled, or is no longer in use, you can transfer your pass to a new vehicle by updating the vehicle details on your account.
This includes the license plate number, year, make, model, and color. Vehicle transfers are available for both monthly and annual passes.
Do you offer refunds on passes?
Wash Pass sales are final. Refunds are not issued for partial months, unused services, or promotional passes unless Tagg-N-Go determines there was a billing error or service issue.
Annual wash plans are paid in full and are nonrefundable. They cannot be paused or cancelled, but they can be transferred to another vehicle if needed. For further assistance, contact Guest Support at 435-628-2256.
FAMILY PLAN
What is the Family Plan?
The Family Plan lets you add vehicles 2–4 to an eligible monthly Deluxe or Ultimate membership for $25 per month per vehicle.
Our family plan is also available for annual memberships. Guests with an eligible Annual Deluxe or Ultimate plan can add an additional vehicle for $300 per year.
Can I add more than 4 vehicles?
Vehicles 2–4 qualify for the Family Plan rate. If you have 5 or more vehicles, Guest Support can help review your account and talk through your best option.
For 10 or more vehicles, our Fleet team can help. Contact fleet@taggngo.com or 435-429-0200.
Can I have different wash plans on the same account?
Yes. Each vehicle on your account can have its own wash plan. If you have multiple vehicles on Deluxe or Ultimate, eligible vehicles can receive Family Plan pricing based on their wash plan.
Why is Basic not included in the Family Plan?
We kept the Family Plan on Deluxe and Ultimate to keep the pricing simple and give multi-vehicle households a better value on our higher wash plans. Basic is still available at the standard monthly price.
VEHICLE GUIDELINES
What vehicles can you NOT wash?
For safety reasons, we may not be able to wash certain vehicles, including:
- Vehicles lower than 5 inches of clearance
- Vehicles taller than 7 feet 2 inches
- Tires wider than 12.5 inches
- Trucks with flatbeds, dual rear tires, ladder racks, fuel tanks, or loose items
- Vehicles with cargo carriers, bike racks, canoe racks, tent racks, or similar attachments
- Vehicles with anything attached to the hitch besides a ball or cover
- Vehicles that exceed our width restrictions. Such as the Ram RHO, Dodge TRX, Hummer H1, or similar oversized models
- Recreational vehicles, campers, and trailers
- Vehicles with loose, damaged, or unsafe aftermarket parts
- Any vehicle our team determines cannot safely go through the wash
Do you wash muddy or icy vehicles?
We do not accept excessively muddy or icy vehicles and reserve the right to refuse service.
In some cases, extra muddy or icy vehicles may require additional cleaning before entering the tunnel.
Does my truck bed have to be empty to go through the wash?
Yes. Truck beds must be empty before entering the wash. Loose items can damage your vehicle, our equipment, or another guest’s vehicle.
Can I wash a vehicle with a bike rack, cargo carrier, or hitch attachment?
Vehicles with bike racks, cargo carriers, roof rack attachments, or hitch-mounted items cannot go through the wash. A standard hitch ball or hitch cover is usually okay. Please see an attendant if you have questions about your vehicle.
PAYMENTS & PURCHASES
What forms of payment do you accept?
We accept major credit and debit cards.
Tagg-N-Go is cashless at all locations. Cashless payments help keep transactions quick, simple, and safer for our team.
Where can I buy a wash or membership?
Purchasing is available through the Tagg-N-Go app, online, with an attendant at our locations, or feel free to contact Guest Support at 435-628-2256.
ENVIRONMENT & WASH QUALITY
Is Tagg-N-Go safe for the environment?
Yes. Tagg-N-Go uses water-saving systems and biodegradable cleaning products. Our wash process reclaims, recycles, reuses, and purifies a portion of the water used during the wash.
Because we control water flow and pressure, washing at Tagg-N-Go can use less water than washing at home.
What is a "spot-free rinse"?
Our spot-free rinse uses purified water to help reduce mineral spots left behind after the wash. It helps your vehicle leave cleaner and shinier.
Is it better to wash my car at Tagg-N-Go instead of at home?
Yes. Washing at Tagg-N-Go saves time, helps conserve water, and keeps soaps, grime, oil, and road buildup out of storm drains. Plus, you get access to our wash packages and free amenities to help clean the inside and outside of your vehicle.
What is included in each wash package?
Our current wash packages are Basic, Deluxe, and Ultimate.
Basic includes prep, wash, rinse, and dry.
Deluxe includes our Basic wash plus Triple Polish, Undercarriage, Weather Shield, and Drying Roller.
Ultimate includes our Deluxe wash plus Tire Package, Ceramic Wax, and Graphene Finish.
COMPANY QUESTIONS
What does "TAGG" stand for?
The reason why there’s two “G’s” in Tagg-N-Go: The owners, Quinn & Conner, bought into a penny stock called ‘Tagg’ when first becoming business partners. The investment initially did well but then, like most penny stocks, it went to zero.
At that moment, Quinn & Conner decided to look into more secure options and vowed not to let business failure define them.
Is Tagg-N-Go locally owned?
Yes. Tagg-N-Go is locally owned and was founded by Quinn Allgood and Conner Atkin. The first location opened in 2016, on Sunset Boulevard in St. George, Utah. Today, Tagg-N-Go has locations across Utah, Idaho, and Nevada.
